Terms of Service

The Service

The Service is a business-to-business tool for tracking packages, shipments and inventory between Pyylahti Oy and its customer companies. Accounts are created by a company's administrator, or by the person themselves in the app. An account a person creates themselves is let in by their company's administrator or by Pyylahti Oy.

Changes to the Service

The Service is developed continuously. Features may change, be added or removed. We aim for high availability but do not guarantee uninterrupted service.

If a separate written agreement exists between Pyylahti Oy and your company, that agreement prevails over these terms where they conflict.

Your account

Your account is personal. Keep your password secret, do not share your account, and notify your administrator or trace-support@pyylahti.fi immediately if you suspect misuse.

Your company's administrator manages its user accounts and may deactivate them.

Acceptable use

Use the Service only for its intended purpose and in accordance with the law. Do not attempt to access data of other companies, probe or circumvent security measures, or disrupt the operation of the Service.

Fair use

The Service is free of charge unless otherwise agreed in writing. So that it works for everyone, Pyylahti Oy may limit, suspend or close an account's or a company's access if its use is unreasonable in scale – for example very large or very frequent file uploads – or causes costs out of proportion to normal use. Where possible, we contact the company's administrator first.

Data and logging

Actions performed in the Service are logged as part of the package trace history and remain attributable to the person who performed them, as part of the audit trail. Personal data is processed as described in the Privacy Policy.

Intellectual property

The Service, including its software and content, remains the property of Pyylahti Oy and its licensors. You receive a non-exclusive, non-transferable right to use the Service for your company's business purposes.

Disclaimer and liability

The Service is provided “as is”, without warranty of any kind. To the maximum extent permitted by law, Pyylahti Oy is not liable for indirect or consequential damages arising from use of the Service.

Termination

We may suspend or deactivate accounts that violate these terms, as described under Fair use, or when the customer relationship ends. Provisions that by their nature should survive (such as liability and intellectual property) survive termination.

Governing law

These terms are governed by the laws of Finland. Disputes are resolved in the competent district court of the controller's domicile, unless mandatory law provides otherwise.

Contact

Pyylahti Oy, Katajanokanlaituri 5 L 3, 00160 Helsinki, info@pyylahti.fi.